Our hope is that you and your dog will love our products. However, if you are not completely satisfied or your product is damaged in transit, simply click on the Return Center at the bottom of our Home page to initiate a return shipment.
What items are returnable?
- Items returned within 30 days of receipt
- Any items in original condition
- Items damaged in shipping
What items are non-refundable?
- Soiled items
Are there any charges for return?
- There are no charges for returns
- Original shipping charges are non-refundable
- Customer responsible for return shipping charges unless item(s) damaged during shipment
How do I return?
- Click Return Center at bottom of Home Page
- Enter your order number and email address and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email notification that we have received your returned item. Your refund will be processed, and a credit will be applied to the original method of payment within 10 business days.
Still have questions? Email us at firstname.lastname@example.org with your full name, order number and we will get back to you shortly.